3 Messages
[Edited] out of my mind with XFINITY!!!!
After spending an hour working through the maze of the autosystem, I finally spoke to an agent who, after working through another 30 minutes, set up an appointment for me. I received a text message confirming my appointment and informing me that I could cancel the appointment if all was working. I DID NOT CANCEL BECAUSE THE ISSUE IS NOT RESOLVED! Today, I received a text message telling me the appointment was cancelled.
Now I'm back in XFINITY's autosystem purgatory. [Edited: "Language"]!? Xfinity. You used to have good customer service. Now it's nonexistent.
EG
Expert
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109.5K Messages
23 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_aajuti
3 Messages
23 hours ago
I want my Saturday appointment back
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user_aajuti
3 Messages
2 hours ago
Been on with Xfinity support for hours! Hours and haven't gotten my appointment set. Last chatted with Raul at 2:20. It's now 2:54. I've pinged him a few times asking if I'm set. No response. [Edited: "Language"] Xfinity Support.
This is not how you treat customers.
(edited)
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