[Edited] out of my mind with XFINITY!!!!

After spending an hour working through the maze of the autosystem, I finally spoke to an agent who, after working through another 30 minutes, set up an appointment for me. I received a text message confirming my appointment and informing me that I could cancel the appointment if all was working. I DID NOT CANCEL BECAUSE THE ISSUE IS NOT RESOLVED! Today, I received a text message telling me the appointment was cancelled.

Now I'm back in XFINITY's autosystem purgatory. [Edited: "Language"]!? Xfinity. You used to have good customer service. Now it's nonexistent.

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EG

Expert

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109.5K Messages

23 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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U

user_aajuti

3 Messages

23 hours ago

I want my Saturday appointment back

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XfinityAmandaB

Official Employee

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2K Messages

user_aajuti Thank you so much for stopping into our Xfinity community forums. This is not the experience we want any customer to have, and we appreciate the chance to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to see what I can do to help. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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23 hours ago

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user_aajuti

3 Messages

2 hours ago

Been on with Xfinity support for hours! Hours and haven't gotten my appointment set. Last chatted with Raul at 2:20. It's now 2:54. I've pinged him a few times asking if I'm set. No response. [Edited: "Language"] Xfinity Support.

This is not how you treat customers.

(edited)

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user_aajuti

[Edited] out of my mind with XFINITY!!!!

EG

user_aajuti

XfinityAmandaB

user_aajuti

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