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user_n9i4k9
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Friday, January 2nd, 2026 8:40 PM

[Edited] is going on ???

We had great service for 5 years and two months ago it started going out constantly- techs have been here multiple times and have said they can’t do anything- lines to me and my 4 other neighbors from pole to house are fine 

wanted to call corporate to report but there’s no number - on hold now with customer service for 30 minutes to get a supervisor (after I told her not to send another tech - they just left here) 

and , of course no refunds for the worst service - my next call is the FCC and a disability attorney (they have a number you can call) 

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2 hours ago

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user_n9i4k9

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3 hours ago

After 57 minutes I got a supervisor who says he has no number for corporate - now I’m on hold again as he escalates it after over two months 

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XfinityQuemekia

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804 Messages

Hi there @user_n9i4k9, I am incredibly sorry for the experience you’ve had over the last two months. Five years of great service makes this recent turn even more disappointing, and I completely understand your frustration with the repeated technician visits and the long wait to reach a supervisor.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message: 

 

Ensure you are logged in

 

  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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