[Edited: "Inflammatory"]

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[Edited: "Inflammatory"] OVER A MONTH of outages, freezing, audio drops, and zero real solutions. Even after escalating all the way to senior management and the CEO’s office, nothing has been fixed.
According to Xfinity, I’m apparently the only customer using their Xfinity Streaming APP on a 2024 Samsung TV — which is their excuse for not fixing the freezing issues. Meanwhile, my bedroom TV and tablet have the same problems, and I’m still paying full price for a service that doesn’t work.
They closed my case without resolving the root cause, left me with no TV service, and still haven’t addressed the infrastructure issue in my area. [Edited: "Inflammatory"].

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XfinityEricB

Official Employee

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2.8K Messages

21 hours ago

user_qdwt7d Thanks for reaching out to us about the streaming issue you have been having. This certainly isn't something we want to hear happening for any customer, and we would be happy to assist with looking into what has been done, and what more we can do to resolve the problem for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_qdwt7d

[Edited: "Inflammatory"]

XfinityEricB

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