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user_dllkzh
1st Topic

2 Messages

Thursday, August 8th, 2024 9:33 PM

Closed

[Edited: "Inflammatory"] in Xfinity chat

Your agent [Edited: "Personal Information"] repeatedly sent me links asking for my DOB and SSN promising me a “free IPad” once I verified my identity. [Edited: "Inflammatory"]. His messages were full of typos and after I declined providing my SSN he disconnected the chat. If there were any other providers in my area, I would switch immediately. [Edited: "Inflammatory"] I will be sharing this experience with others and warning [Edited: "Inflammatory"]

Question

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Updated 

11 months ago

 • Edited

26

1

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XfinityThomasA

Official Employee

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2.6K Messages

11 months ago

 

user_dllkzh - Your feedback is appreciated. We'd like to take a closer look and gather all information about this occurance. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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user_dllkzh

2 Messages

After this experience it took me another 10min of repeating the word "representative" to your mobile automated service before I was finally connected to an actual person. This person was fantastic, Rose resolved my issue within minutes. There is no chance I will be voluntarily wasting any more time with your automated services via "Xfinity Support". I am happy to provide further information to an actual person. 

11 months ago

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

Our team would like to forward your feedback to make sure this does not happen again @user_dllkzh. By typing “Xfinity Support” in the to line, you are not being connected to an automated service. That is the contact you need to select to have the direct message routed to our Corporate Digital and Social Media team here on our forums.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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