4 Messages
[Edited] I’m seeking help to correct my rewards level from Gold to Platinum
[Edited: "Personal Information"] I’m seeking help to correct my rewards level from Gold to Platinum. I’ve been a customer since 2014 but when I moved, the rewards level didn’t continue. I should be receiving Peacock premium. I’ve called since June but I keep getting a new ticket number. My current Ticket is [Edited: "Personal Information"]. Can you please help me?
XfinityThomasB
Official Employee
•
1.3K Messages
1 year ago
Hello @user_9bb58b
Thank you so much for reaching out! Appreciate that ticket number. I do see our teams were working on this, but I wanted to dive in to find out the specifics where we are in the process. To access the full account information, I was hoping that you could send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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