[Edited] from someone on the customer service team and now I am out of service.

​I'm not sure where else to go with this. I have spoken to at least 20 different people from Xfinity (in at least 4 different countries) and I can never seem to get help. I strongly feel like I have been scammed. Here is a quick breakdown of what happened:​

​ - April 12, I called customer service to see if I can lower my monthly bill and to see if I could extend my payment for the month. ​

​- The representative I spoke to explained to me that there was a one-time promotion of $40 off my bill if I were to make a payment over the phone with him. Since I saw this as a discount, I figured  - why not. ​

​- I read my CC number to him and it posted to my bank account and it showed as PAID on my Xfinity app. ​

​- Fast forward to April 23 and my services have been cut out due to non-payment. ​

​- I called and explained that I made a payment over the phone and it shows on my end as PAID. The person I spoke with explained that my payment was RETURNED to my bank and that I should expect to see it (never did). ​

​- That same person mentioned the bank account number it was being returned to and it was a completely different one than my original payment. This is when I felt very suspicious.​

​- I filed a ticket so that the xfinity team can look into it and still waiting to hear back. ​

​I had a supervisor reach out to me today and she was so incredibly rude to me, she even raised her voice as if I were a child. She refused to acknowledge my situation and tried to gaslight me into thinking it was an error on my part. Maybe she is part of this scam ring internally within Xfinity. The fact that I cannot reach a higher level supervisor is ASTONISHING to me in this day and age. Why can't I speak to someone that'll be willing to listing to my situation? ​

​The charge on my bank account showed up as DIGITAL PROVIDERS instead of the usual COMCAST which is another red flag in this whole situation. The fact that I was the one that called customer service to pay my bill and this was done to me is even more frightening and I seriously worry for anyone else that was sucked into this scam.​

​Xfinity needs to do better. ​

​Has anyone ever experience something like this with this company? Is there another number to call and speak to an executive? I almost was to sue this company for my money and all the time spent explaining and dealing with services being turned off and on and off again. ​

​I work from home and now I have a major issue on my hands. PLEASE HELP​