Visitor
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1 Message
[Edited] free phones
Customer service, while trying to "fix" something else, managed to sell me a phone service I didn't need but told me that I'd get a free phone and cheaper service out of the deal. Of course, like many other people here I was blatantly lied to. The phone is not free. I unknowingly let the return window pass since I was running out my previous month's service, now I'm stuck with a $200 phone I didn't need. With the number of complaints, it's pretty clear that your staff is intentionally playing this game o[Edited: "Inflammatory"].
XfinityJosephA
Official Employee
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1.5K Messages
2 years ago
Hello, @charleskiel we will to our part to help 👍 Are you referring to an Xfinity Mobile cell phone? If yes, I want to make sure you have already contacted our Xfinity Mobile team by phone and chat support. You can do so at 888-936-4968 and by using the following link. If you have already used these two support methods we can collaborate our Xfinity Mobile team to work on your account and follow up on the issue.
xfinity.com/xfinityassistant/?channel=xMobile
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user_cf492c
1 Message
1 year ago
I also am a victim of this scam. I previously had service with AT&T. I had no issues with them and loved my phone. When I moved, I contacted Xfinity to move my internet service. The lady told me that if I had Xfinity mobile, it would reduce my internet bill by $10. The phone plan was only $15 per month with 1 gig. Motivated by the savings, I went for it. Of course my phone didn't qualify even though it was unlocked and not old. So she said they would give me a new phone for free. I put it on autopay on my credit card and didn't worry about it. That was my bad, I should have kept an eye on it. Monday I was looking at my credit card statements and saw that I've been charged around $50 per month except for Feb. when I was charged $66 just for phone. And they do not take $10 off my internet. Customer service said it's because I went over 1 gig. I went in person and they told me that it's so high because I'm paying $18/month on the "free" phone because I didn't follow the stipulations...but I was never given any stipulations...
I just don't know what to do now...pay cash for the phone and walk away? I don't see what choice I have. I feel so used and cheated. I agree with Charleskiel that they are all trained to lie and know that they are lying. Also, my old phone works fine with their simcard in it. That was a lie also.
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DigiChall
Visitor
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2 Messages
1 year ago
I, too, was scammed by Xfinity and sent a phone I did not need because they said it was "FREE". I also want no parts of this "deal". The phone arrived yesterday and I plan to take it still in wrapper (I've not touched the actual phone). I feel the FTC and the FCC need to be made aware of the bait and switch tactics Xfinity customers are being subjected to.
I had contacted, futilely might I add, Xfinity to get a technician appointment (for the third time) after they kept canceling without notification). I am, as a 'Diamond' customer, seriously likely to end my relationship with Xfinity/Comcast in total (ALL accounts) due to the poor customer service and unscrupulous business practices. As a matter of fact a class action lawsuit might be in order.
I will not reach out to customer service again as it's USELESS to do so.
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user_5cb8dd
Visitor
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4 Messages
1 year ago
Me too only my charge is 700! The forums are filled with these complaints. So many of us the story is the same ported incorrectly etc.. 40 dollars a month for my " free" phone. I took screen shots of the original chat conversation and even with the obvious fraud they will not take back the phone. They say they will call me back & never do. Fraud They have been sued before for cable fraud and folks won time to do it again
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MikaelD
5 Messages
1 year ago
I am also realizing [Edited: "Inflammatory"]. I have contacted them back multiple times to confirm what was promised and different people told me different things. And finally they told me to just wait for the current bill cycle to complete. Still nothing. [Edited: "Inflammatory"] I am definitely ending my service with this company ASAP.
(edited)
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MikaelD
5 Messages
1 year ago
They're editing the negative feedback from our posts and naming it inflammatory instead of addressing this. It's covering dishonesty with more dishonesty.
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user_trz3j6
1 Message
1 year ago
This happened to me also
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user_9fcn3k
3 Messages
1 year ago
100% a scam and I'm dealing with this exact issue. I've been given exery excuse from the deal ended the day after and it's a mixup on thier end, oops it needed to be an old number, oh wait no it was supposed to be activated within 30 days...err it was?? To the final... you have to return the phone. Then I am treated like a Karen when I started to get rightfully upset with the obvious lies, run around and talking in circles. I was told my only option(because apparently, unlike every other operating system or situation, they are completely unable to credit your account for some unknown reason). Guess what... that shipping label they promised never came.
DO NOT FALL FOR THE FREE NEW PHONE SCAM!! THEY WILL CHARGE YOUR MONTHLY BILL.
Oh and they told me they will not refund their current fraudulent charges made to my account for my "free" phone until my "free" phone, that they have been charging me for, is returned to them.
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