{Edited] Elite Customer Experience Case Manager +

No, I filed a complaint with the FCC for an equipment issue that was sent to "Construction" but never addressed.  I did contact Xfinity with the case number, and they said, "But after searching with the ECM ID you provided, it shows that this ECM has no matches." No one in this company has any ability to find cases or follow up.  How can I get a real agent and real help? 

Thank you for the further information. We are able to look that information up here, @user_ds101. We want to ensure things are moving forward. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Sent as instructed above.