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Monday, October 14th, 2024 3:08 PM
I received an ECM ticket to schedule new service, but was never called. How can I get an update?
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Accepted Solution
Official Employee
1.5K Messages
2 months ago
Hello @user_a030ee, thank you for taking the time to reach out on social media. I'd be happy to check into the ticket for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Accepted Solution
XfinityKrista
Official Employee
•
1.5K Messages
2 months ago
Hello @user_a030ee, thank you for taking the time to reach out on social media. I'd be happy to check into the ticket for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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