Hello, @user_9rfnt7! Thanks for reaching out about your ticket. We would be happy to further check on the status of that. I see that you already sent through a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.
XfinityRay
Official Employee
•
2.8K Messages
1 day ago
Hello, @user_9rfnt7! Thanks for reaching out about your ticket. We would be happy to further check on the status of that. I see that you already sent through a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.
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