Visitor
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4 Messages
Eclerx
I'm getting calls from Eclerx (on caller ID) saying they detected a problem with my home cable and want to send a Xfinity tech at no cost to check. I am having no issues with my cable service. Is this legit ?
Visitor
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4 Messages
I'm getting calls from Eclerx (on caller ID) saying they detected a problem with my home cable and want to send a Xfinity tech at no cost to check. I am having no issues with my cable service. Is this legit ?
Accepted Solution
CCTravis
Problem Solver
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546 Messages
3 years ago
@user_65e6d8
eClerx is a third-party group that does assist us with certain callbacks.
Always be cautious if asked to provide personal information over the phone or by email, especially if they claim to be Comcast/Xfinity. Keep in mind that we will never direct you to provide your user ID, password, or account number by phone, in an email, or at any linked site other than https://comca.st/3HGc82S.
You can also go to our Internet security alerts site for news, updates, Comcast security alerts, and top phishing scams, here -https://comca.st/34OvnJ7
With that said, I would be happy to take a look at your account and determine what they may be reaching out about. Could you please send our team a direct message with your full name and full address?
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EG
Expert
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110.4K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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user_99c298
Visitor
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5 Messages
3 years ago
Same here … the Indian company eClerx called twice [Edited: "Personal Information"] yesterday Thursday 8/4/22 - the second call was after 8PM. I declined both calls wondering how they got through my scam software. I had scheduled a service call earlier that afternoon due to lost of internet service. Technician scheduled to arrive Saturday - 2 days lost internet service . Is this India company call center working with Comcast?
(edited)
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jweaver0312
Expert
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2.1K Messages
3 years ago
See accepted solution.
Resolved 7-month thread being closed
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