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user_442558
1st Topic

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2 Messages

Wednesday, May 26th, 2021 1:25 AM

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EBB Approved through National Verifier however not approved by Xfinity

I have been approved for the Emergency Broadband Benefit but my Xfinity EBB Application was denied. Please assist with getting this corrected so I can continue with program enrollment. 

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4 years ago

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XfinityBrie

Administrator

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672 Messages

4 years ago

Hello @user_442558, thank you for reaching out regarding the Emergency Broadband Benefit program. There are several reasons an application could be denied. What specific error did you receive when applying?

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user_442558

Visitor

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2 Messages

The email from the National Verifier email says approved but the Xfinity email says we could not completely process your EBB application at this time the email says it may have failed because we need to complete application with National Verifier first (which was done and approved) or we were approved more than 90 days ago (we received approval email 2 days ago). I don't have any reasons as to why the Xfinity app was not approved when the National Verifier did approve.

4 years ago

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XfinityEva

Official Employee

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1.8K Messages

Thank you so much for these details, has anyone else in the household completed an application for this? (Only one per household is allowed) I did receive your message and will be happy to continue to review your account more in detail for anything that may be preventing you from starting in the program. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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user_689023

Visitor

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1 Message

4 years ago

No, only me applied. I am waiting for your review. My application ID is B12127-89173

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XfinityMichaelC

Administrator

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4.4K Messages

Greetings, @user_689023! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We apologize to hear that you are having not heard back about your application to the Emergency Broadband Benefit program. We can certainly look into that for you. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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