NeonDion's profile

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Tue, Oct 27, 2020 1:00 PM

East Troublesome Fire Outage Grand Lake

Hello, just wanted get an update on restoration plans and or time table for Soda Springs Ranch in Grand Lake? I would like to update our residents which number roughly about 130 after your response on of website. FYI Our electrical power is back up checking today. Thank You


Official Employee


2.5K Messages

8 m ago

Hi there. Thank you for reaching out and we hope you're staying safe. That's a good sign that power has been restored and we understand residents must be eager to find out more on cable restoration and what might be happening next and when. The best places to check would be My Account or the Status Center to keep an eye out for updates on an any estimated time of repair we may have. After waiting for local power companies to restore power to your neighborhood we sometimes have to wait for local authorities to allow our teams into the area to repair our network. We would be happy to review your account on this end to see if we can find more specific information for you. To start, please send me a PM with your first and last name. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


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