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user_igee2209
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Saturday, August 10th, 2024 7:14 PM

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Easement information

I am trying to find information regarding an easement with Comcast about a utility pole on my neighbor's property. Comcast keeps seeking access to the pole from my property because the neighbor blocked the access to the pole on their property with a gazebo. I searched through my title report documents, but the easement information is not specified there.  Who can I get in contact with to find out more information if there's an easement on my specific parcel?

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7 months ago

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EG

Expert

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109.1K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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2.9K Messages

7 months ago

Thank you for reaching out. Here is a link: https://www.xfinity.com/support/articles/easement-rights-policy that is the easement rights policy @user_igee2209 

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user_igee2209

3 Messages

Thank you for your response. In the link you provided, it says that the easement is always specified in the title report. My title report has no easement information at all and no easement information was ever mentioned during sale of the property.

I'd like to know if there's even an easement on my property or Comcast is seeking access from my property simply because the easement on my neighbor's property is blocked. Can you help me by looking it up in your records? I can provide my address in a private message. Thanks!

7 months ago

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XfinityDena

Official Employee

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2.9K Messages

Have you tried to reach out to the title company or public utility company? @user_igee2209

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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user_igee2209

3 Messages

I reached out to the public utility company that owns the pole and they were useless. I was hoping that you can help me as Comcast shares the pole with that public utility company, and you'll likely have the easement information on file. I've seen another Comcast employee assist the customer with the same request. 

7 months ago

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XfinityDena

Official Employee

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2.9K Messages

@user_igee2209 At this time I have provided the easement rights policy we have at this time. We are able to access private property to maintain our equipment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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