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user_5lwih9
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Sunday, March 2nd, 2025 4:29 PM

Early termination fee

I canceled service due to bad customer service. I was sent and charged for equipment I didn't ask for. Had to call every momth attempting to fix it would be told it was fixed then the next month the bill would still be the same. After canceling i was charged early termination fee despite all the troubles I was having I brought these concerns up to customer service again trying to get the charges removed they closed the request and threatened it to go to collections

Question

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Updated 

2 months ago

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XfinityEva

Official Employee

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1.6K Messages

2 months ago

Hello there, thank you for visiting our Xfinity Forums for your billing concerns. An ETF would not be waived due to those reasons however we would be happy to take a look at your case and see how we can assist. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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