Early Termination Fee

I am trying to find information regarding xfinity's early termination fee for home internet?

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EG

Expert

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110K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmandaB

Official Employee

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2.1K Messages

4 months ago

@SarthP67 Thank you for stoping in with your questions about ETFs, it would depend on your agreement. For residential services if you have a contract agreement not all promotions have a contract the easy way to look at the early termination fee would be $10.00 per month left on the agreement. You can check your customer agreement online in your Xfinity account. Log in to your Xfinity account.

Click on the Account (person) icon in the top right.
Select Account and Identity.
Scroll down to LEGAL AGREEMENTS AND CONTRACTS and select Legal agreements.
You'll see a list of your legal documents.

This will help you determine how long you have on your agreement and if there is an ETF.

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U

user_d3a80c

Visitor

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2 Messages

Theres nothing in the legal documents that discusses an early termination fee. Only the right to terminate auto-payment authorization at any time.

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3 months ago

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XfinityRoberto

Official Employee

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1.7K Messages

Hi there I am sorry you were not able to locate your contract information. We are happy to assist you and look at your contract.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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