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Tuesday, March 9th, 2021

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Early Termination Fee for Moving to a Non-Comcast Market

The fact that anyone is moving during the cold, snowy winter and in the middle of a pandemic should be reason enough to waive the ETF!!!! I called to transfer my services to my new address but I discovered that Comcast doesn't service my new area.  I chatted with 3 representatives, one of which was a supervisor, and all 3 said the $100 early termination fee could not be waived.  Why am I being penalized for moving to an area that Comcast doesn't service (for whatever the reason); my new address is literally less than 4 miles from my previous service address? I actually wanted to keep my Comcast service!! When moving in an urgency, who stops to consider does Comcast Service my new  address?  My only concern was will this be a safe place for me and my children!!!

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