Greetings, @user_cb4l98! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up a Seasonal Convenience Plan. You have definitely come to the right place for assistance.
You can actually set up a seasonal hold or Seasonal Convenience Plan online by going to https://www.xfinity.com/seasonal and signing in with your Primary user profile. The is a minimum hold window of 60 days (approximately 8 weeks), so it may not be ideal if you are only planning to be gone for six weeks, but there are options available for changing your return date if you will be back before 60 days is up. Just be aware, changing your return date may impact your ability to set up another Sseasonal Convenience Plan within the same calendar year.
EG
Expert
•
119.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJamesC
Official Employee
•
3.1K Messages
1 hour ago
Greetings, @user_cb4l98! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up a Seasonal Convenience Plan. You have definitely come to the right place for assistance.
You can actually set up a seasonal hold or Seasonal Convenience Plan online by going to https://www.xfinity.com/seasonal and signing in with your Primary user profile. The is a minimum hold window of 60 days (approximately 8 weeks), so it may not be ideal if you are only planning to be gone for six weeks, but there are options available for changing your return date if you will be back before 60 days is up. Just be aware, changing your return date may impact your ability to set up another Sseasonal Convenience Plan within the same calendar year.
0
0