user_xl07rt Hi there! Thanks for letting us know about the email you are receiving to update your account. I'm sorry if it is processing multiple times. I know it can be annoying to receive the same alert. Is the email sender showing from Xfinity? I'm not familiar with email requests to update account details.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
XfinityPaula
Official Employee
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2.3K Messages
20 hours ago
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BruceW
Gold Problem Solver
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27.7K Messages
19 hours ago
Can't say for sure without knowing more, but "update" emails that have any sort of "do this or lose your access" demand are almost always scams.
If there is a link, do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail site https://connect.xfinity.com/ and look for the Xfinity Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report a spam email sent to my Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
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