user_pst30. Appreciate the details! Here is the direct link to log in and manage the email account.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Greetings, @user_vy2a6w! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your email. You have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? When you try to log in at https://www.xfinity.com/email, are you getting an error message, or does nothing come up?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My Outlook client stopped fetching Xfinity emails at approx 4:15 pm on Sunday, 12/7/2025 (PST). Nothing I've tried can get it to work. VPN, different client (Thunderbird), delete/re-add account, tethered laptop to phone hotspot to bypass my ISP. NOTHING WORKS. I can get webmail. I tried resetting password, turning of 2FA, everything. This is killing me, in the middle of a huge project with a Taiwan client and without outlook it's chaos. To top things off I'm getting DUPLICATES in my inbox when I go in via Webmail now. This is crazy, and there's NO WAY to speak to an actual support person about it. None. I've been on hold multiple times over 40 minutes only to get dropped after a recording says "Sorry due to a technical issue we can't transfer your call". Click. Bogus. For $100/month, I should be able to reach a live body for tech support. I spent 30 years in Corporate IT and this level of customer support and lack of communication would have gotten me fired in a second.
XfinityThomasB
Official Employee
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2.4K Messages
5 months ago
user_pst30 What is coming into the inbox? Are you getting spam messages?
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user_vy2a6w
Visitor
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2 Messages
3 months ago
I want to get open my e-mail please and I'm getting everything except the ability to open my e-mail.
1
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user_8daevt
Visitor
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1 Message
4 hours ago
what happened???? please help me get my e-mail back
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0