Dvr upgrade how do I tried on tv said I don't have access.

user_582j43 Thank you for reaching out to us here with your questions! To make changes to an account or view billing information you would need to be logged in with a Primary or Manager profile. You can find more information on Xfinity user profiles and the permissions they have at the following link https://www.xfinity.com/support/articles/primary-and-secondary-accounts.