DVR storage

This is my third attempt to post this message to CustomerService. My service was changed this past weekend to drop showtime. I was assured that everything else would remain the same. But my DVR storage is now gone. I need someone to please help me get that reinstated. I spent over three hours this weekend on the phone or on chat with Xfinity. I don’t want to go through that again. Please help.

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XfinityChristy

Official Employee

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2.7K Messages

1 year ago

user_zc4fl2 Hello and thank you for reaching out via our Xfinity Community Forums. I'm truly sorry to hear you've had so much trouble with your service and DVR storage, especially after spending hours trying to resolve it. That is not the experience we want for our customers.

I want to get this fixed for you right away. Please send me a private message with your full name and address. I'll investigate what happened and see what needs to be done to restore your DVR storage space as quickly as possible.

I understand you're frustrated, and I'll do everything I can to make this right.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_zc4fl2

2 Messages

Thank you for the help. I was able to speak with someone and get the DVR hours again.

1 year ago

0

XfinityDena

Official Employee

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4.3K Messages

You are welcome. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy week!

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1 year ago

0

Customer Service

user_zc4fl2

DVR storage

XfinityChristy

user_zc4fl2

XfinityDena

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