JamesMah's profile

New Poster

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6 Messages

Fri, Nov 18, 2022 7:14 PM

DVR recording "on the go" but I didn't do that

Tried to watch a show on DVR but get the message that it's on my mobile device and needs to be returned to the DVR in order to watch on my TV. I don't have a mobile device to watch on, and never transferred or designated DVR recordings to watch "on the go". All my recordings say the same thing. What happened and how do I correct?

Accepted Solution

New Poster

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6 Messages

12 days ago

Although the support person hadn't encountered this problem before, and wasn't sure what to do about it, she did try several things (including, I think, rebooting the DVR) and the problem was resolved. While none of us understands how or why it happened, it seems to have been corrected.

Thanks for your response.

Official Solution

Official Employee

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408 Messages

12 days ago

Thanks for taking the time to let us know about the trouble you're having with the DVR, @JamesMah. We never want you to be under this kind of restriction, but we're here to help. Have you already attempted any troubleshoot this in any way, such as by restarting the DVR itself?

New Poster

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6 Messages

12 days ago

No, haven't done any troubleshooting. I'm on the line with Xfinity support now, and they're investigating.

Official Employee

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408 Messages

That's great news. Please let us know how the call goes. If you need anything, we're here for you 24/7.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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408 Messages

Splendid! A reset was just the thing I was going to recommend. Thanks for working with us today. If there's anything else we can help with, let us know!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

I am having the same problem. I was watching a recorded show early this morning. Then I shut it off while I got ready for work and when I tried to watch some more of my show I got that message that my DVR control was transferred to a mobile device and needed to be transferred back. I've never done that, I didn't know you could do that. So I think it is a bogus bug or there is some piracy going down. I restarted the X1 and tried again and still get the message. I tried watching several different recordings and they all gave the same error so it isn't just one show.  How frustrating. If I can't fix it this evening when I get back home I will not be happy. 

Official Employee

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455 Messages

We most certainly want to ensure that you have access to your recordings, even when you're not on the go!
I know you'd mentioned not having been home, please let us know how we can help! We'd be happy to follow up when convenient to check in and assist with some additional troubleshooting if needed! Our team is here 24 hours a day for you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Help!!! Same problem here, what do I do to fix it?

Visitor

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4 Messages

8 days ago

Please help what do I do

Visitor

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4 Messages

8 days ago

I’m having same issue what’s going on with Xfinity Comcast? I left Comcast after almost 50 years because of their customer service or lack of customer service. After going with another provider my husband missed the voice remote so we are back!! But, not for long… help!

Official Employee

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455 Messages

That is wonderful news! We're glad to hear that it's back on track for ya! If anything further arises, please know that we're here 24 hours a day to assist!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

8 days ago

Pulled plug on DVR and guess what? It’s working, who knows for how long! Wait 30 seconds before turning back on!

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