Hi, I made an appointment to have a service person come out to troubleshoot our Cable Box but instead, he replaced it cause it was on an older model well anyway I ask him if my recordings will be saved and he told me Yes. On my cellphone, I download the TV Remote. Question not all programs won't view. I get this message, "LET'S TRY THIS AGIAN PLEASE CHECK THE LIVING ROOM IS PLUGGED IN AND POWERED ON AND WORKING CORRECTLY, THEN TRY AGAIN-XRE-00115" I made to confirmed that both the Cabel and Cellphone are connected. The question once this happens is there a chance to reclaim that program or programs.