BradMcKinse6029's profile

Regular Visitor


2 Messages

Thu, Dec 17, 2020 1:00 PM


Hi, I made an appointment to have a service person come out to troubleshoot our Cable Box but instead, he replaced it cause it was on an older model well anyway I ask him if my recordings will be saved and he told me Yes. On my cellphone, I download the TV Remote. Question not all programs won't view. I get this message, "LET'S TRY THIS AGIAN PLEASE CHECK THE LIVING ROOM IS PLUGGED IN AND POWERED ON AND WORKING CORRECTLY, THEN TRY AGAIN-XRE-00115" I made to confirmed that both the Cabel and Cellphone are connected. The question once this happens is there a chance to reclaim that program or programs.





Official Employee


6.1K Messages

6 m ago

Hi @BradMcKinse6029! Thank you for posting to the Xfinity Forum regarding your DVR issues. I'd be more than happy to investigate this to determine if we can recover the recordings for you. Normally the recordings would be synched to your DVR from the cloud. If that doesn't work, we could also try to transfer the recordings from the old DVR to your new DVR, but that doesn't work in all cases.

Please send a private message with your full name (and the name of the account holder) and service address as it appears on your billing statement.

To send a message, click on my name, "ComcastChe," then click send a message.

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Regular Visitor


2 Messages

5 m ago

Hi, there is Brad McKinsey's brother Bryan that does all the email writing and calling on the phone and for any help that we need. I think you. Just for a reminder that the issue discussed of saving our programming from the old box that was replaced in December of last year and I believe it was on the 10th. I deleted a lot of programming since then and I thought it was necessary cause I can see them again when they come around to repeat the program.  I love baseball but there are certain games that I like to see again. I recorded last Summer of last year. Question? What can we do to add it to the list?  I mean add to to the DVR list of programming? That'll be the only one from all of you to save for me if you can do that and I will be happy. Thanks.

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