DVR issue and a service wasn’t removed from my acct

Thanks for posting on our Community Forums for assistance with your DVR service, user_80v9c7. We can help! And I'd be happy to check what's going on with the service that was not removed from the account. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it