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user_43vdo5
1st Topic

2 Messages

Thursday, November 21st, 2024 11:00 PM

During outage why are there no estimated repair times

We are already 2 days into a outage and all i can get for a status is that we will let you know.  I work from home and lost 2 days of work.  

I need to know approx when the service will be restored.      I am thinking about driving around the area to look for any crews working and 

get a real answer.   

There seems to be no way to contact anyone at Xfinity except through an AI interface that cannot produce any information.

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6 hours ago

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XfinityThomasA

Official Employee

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1.7K Messages

8 hours ago

 

Hello, user_43vdo5. Thank you for joining the Xfinity Forums community and for providing your feedback. You have reached the right place for help! I'd be reaching out too if I could not enjoy my services. This is not the experience we want for anyone. We can assist! If one or more of your Xfinity services aren’t working, you can check to see if a service interruption has been reported in your area a few different ways. The Xfinity app works great to check your account status. And, if nothing is reported you can even use the app to troubleshoot. Additionally, the Status Center allows you to view your connection status, fix service issues, and check for local interruptions. There may be a variety of reasons for a service interruption. Our technicians and engineers investigate the cause and work to restore service as quickly as possible. Information and updates, when available, or visit https://www.xfinity.com/support/status or use the Xfinity app.

 

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user_43vdo5

2 Messages

I work from home and need access.  The status center does not say anything that can tell me how many more days I will be offline.  An real estimate of 1 day, 2 days.  etc.   I know the power company is completely understaffed to handle the power issues.  Not my problem.  That should have very little to do with cable.  In most cases it should be being routed underground to prevent issues like a line going down.

I have been a customer for over 7 years and will be leaving soon to go with another carrier that has the lines underground and protected.   But for everyone else, I hope that Xfinity can actually start providing real responses.   

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6 hours ago

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_43vdo5 Thank you so much for taking the time out of your night to reach out to us here on Xfinity Forums. I work from home as well, so I totally understand your frustrations. I do apologize if equipment outside your home does not have the power to transmit the signal to your home which would cause your service to be interrupted until the electric company can get the power in that area restored.-Richard

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