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user_k54rqc
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Visitor

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Tuesday, April 7th, 2026 3:41 PM

Duplicate return requests

Hi,

I just cancelled my service over the phone and want to return my equipment. However, somehow I accidentally managed to create two return requests for the same equipment. What do I do?

They are both UPS return requests.

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Updated 

12 days ago

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XfinityKassie

Official Employee

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2.4K Messages

12 days ago

 

user_k54rqc Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your equipment return. It's okay that you have two return requests. You can use one of them, and when we get it back we'l match it with the serial number. Are there any other questions or concerns I may answer for you today? 

 

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