Visitor
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4 Messages
Duplicate bill
I had trouble making an account so I went in store and they helped me create a new one. I was told they closed the account I made an error. I am now being charged for both accounts. I want a refund for the duplicate account
XfinityChristy
Official Employee
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2.5K Messages
8 hours ago
Good morning @user_ho28fi, thank you for reaching out via our Xfinity Community Forums. I would be concerned getting two bills too and would be happy to take a closer look at things for you. To get started, please send me a direct message with your full name and address.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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