Visitor
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1 Message
Duplicate accounts
I can log into Xfinity with two different accounts and I believe it is causing issues using the app on my phone. When I login and attempt to navigate to Accounts, I get an error. Can you please help?
Visitor
•
1 Message
I can log into Xfinity with two different accounts and I believe it is causing issues using the app on my phone. When I login and attempt to navigate to Accounts, I get an error. Can you please help?
EG
Expert
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117.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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1.1K Messages
5 hours ago
Howdy user_luf261! I definitely want to make sure you're able to take advantage of the Xfinity app with all its great features for account management, so I appreciate you dropping by to let us know about the issues you're experiencing with it. If you have the same login for two different accounts, that is okay as old addresses on the same sign-in will always appear for record keeping purposes in the app 👍
Can you tell me what error you're running into specifically after trying to sign in?
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