Visitor
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1 Message
Duplicate accounts
Hello,
I am reaching out regarding extra Xfinity charges I have been receiving on my bank account. I noticed when logging in that I have 2 accounts. I should have one account with internet and 2 mobile services. I also am getting billed for one of the mobile devices and have sent in the trade in phone for that line. Will I start receiving device credits?
Please if someone could help me establish just 1 account with the proper services.
Thank you,
Silvie [Edited: "Personal Information"]
XfinityNatalie
Official Employee
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458 Messages
22 hours ago
Greetings, user_xsgw1r! We appreciate you reaching out on our XFINITY Community forum. As a consumer myself, I understand it is vital for your bill to reflect exactly as expected. Rest assured, you have reached the right team to assist with this matter right away! We’re committed to helping you resolve your billing concerns.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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