Visitor
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4 Messages
Duplicate Accounts After Moving
I scheduled a move on March 16 and I had to make a change to my plan at the new address. I have successfully moved on March 16, but as of now on my account online I see one account for the old address and two accounts for the new address. I'm concerned that this will result in multiple charges. The old account should be closed, as well as the duplicate account at the new address. I've tried to call and contact chat but I haven't had much luck. Naturally I cannot make the change myself, and the site sends me back to the login screen.
Should this multiple account open issue resolve itself? Should I continue to contact customer service, as it will need to be addressed by an agent? My service is working fine, thankfully. I'm mostly concerned about confusion with the upcoming bill cycle.
EG
Expert
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112.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_b6020e Thank you for reaching out to teh Xfinity Forum team. I definitely understand your concern especially since you are seeing duplicate accounts at your new address. Previous accounts will still show up when you log in online, but that does not mean that it is still active. We are archiving the history. I would like to take a closer look at your account.
Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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