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RRedman64
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6 Messages

Sunday, April 12th, 2026 8:06 PM

Dump Paramount+

Not forever, just until they fix their app.

I've tried deleting Local Data. I've tried restarting my cable box. Every time I try to watch a show or a movie, Paramount+ starts, progress wheel, starts, progress wheel or Play button, then says "Something happened" and crashes. 

It's the slowest app to navigate. It doesn't actually deliver content reliably. And they'll never fix it as long as they're getting paid. So dump them, stop paying them, and "strongly encourage" them to fix the darn thing.

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8 hours ago

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XfinityThomasA

Official Employee

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3.4K Messages

9 hours ago

 

RRedman64 - Thank you for your feedback and for joining us here on the Xfinity Forums. It's important to us that you're able to enjoy your shows and we appricate the oppurnity to help troubleshoot. I'd like to ask a few questions to gain a better understanding and work together towards a fix. To start, is it just your one cable box that has this happneing, or are other devices impacted too? Where is you modem located in relattion to your tv box?

 

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RRedman64

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6 Messages

Hello, and thank you. We only have one cable box, and that has a cable plugged into it. So far, our solution has been to cancel Paramount+ and stream from CBS. We have to watch commercials, but it's a much smoother experience and comes with Xfinity.

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9 hours ago

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XfinityThomasA

Official Employee

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3.4K Messages

 

RRedman64 - Thank you for sharing. Were any other devices impacted?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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RRedman64

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6 Messages

Couldn't say. We're old, so we don't squint at little screens when we watch TV - and we only have the one TV.

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9 hours ago

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XfinityRaf

Official Employee

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1.3K Messages

Understood. If you do decide to sign up for Paramount again, and run into the same issue, please let us know. Did you have any further questions or concerns for us today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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