1 Message
Dumb AI
I been with xfinity for 4 years and I can’t even get into contact with an actual person . What [Edited: "Language"] is this. THE WORST DECISION YOU GUYS MADE. It can’t answer actual stuff more than what’s available on the app and you thought it was a bright idea to have. I called and it only wants me to talk to the [Edited: "Language"] AI. I will look for internet else where.
XfinitySara
Official Employee
•
1.8K Messages
5 months ago
Hello, @user_vkp25z! Thank you for visiting our Xfinity Community Forum with your concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! By coming to this platform, you've come to a great place for assistance :) Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. To clarify, what exactly were you looking to get help with?
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