Visitor
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4 Messages
Dual Sim Scam
I was marketed a phone that was dual sim. As I have two sims I use, I was interested. The agent, throughout the entire conversation, never ONCE mentioned that the second sim would need to wait for 2 years until the phone was paid off! Never once. I asked to ensure the phone has a micro SIM port, that it was the standard micro, that I would not have a problem with another carrier. Yes, yes, yes. Then I get the phone, and the second sim is locked! For more than 2 months I have been given the round around. I spoke to supervisors who promised to listen to the call and after confirming that I was not told anything about the restriction, they would remedy the problem and activate the SIM. I have their name and date and recorded the discussion. I have spent hours with representatives who give me fake reference numbers promising to listen to the call and rectify and then others who will sociopathically admit this was a scam and deceitful information. Just a nightmare. They are exploiting the fact they believe no one will take action. But someone will.
XfinityJustinC
Official Employee
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1.3K Messages
3 days ago
Hello, @user_bf2kzc thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and want to help get the proper expectations set up for dual sim use on Xfinity Mobile service. Investigating, I did find that Xfinity Mobile does support dual sim options, and did find that if the device is not unlocked the dual sim feature is not supported. With you mentioning that the device would need to be paid off, I'm taking you're on a device payment plan for the phone is that correct?
If the device is on a payment plan which is typically 2 years, this would match up with timeline of device unlock as that is not done until the device is paid off.
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