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Dual Address Service and Potential Early Termination Fees?
Hello,
I am considering initiating internet service at my new residence starting November 2023. Simultaneously, I wish to retain the service at my current address until January 2024. Can I have internet services active at both locations during this overlapping period?
Alternatively, would it be more advantageous for my wife to create a new account for our new residence, and I terminate the service at our current home in January 2024?
I also noted a provision in my current plan: "Includes a 24-month $33.00 Service Discount set to expire on March 7, 2024."
If I terminate the service at my existing home in January, will there be an early termination fee? If applicable, how much would this be?
Thank you for your assistance.
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hey there @Ifeng thank you so much for reaching out to our teams over Xfinity Support Forums. We are happy to work with you and provide you with your options for the new residence. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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