Visitor
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1 Message
Dual Account Issues
I am having trouble with my account. I recently got a new wifi account set up with an email that I had not realized been a secondary user for a wifi account in which I was not the primary user. Now I am unable to log onto my new account as the primary user because the email address is the same, and I cannot add a card for payment nor check on the status of my wifi. I need to have these separated out but I am unable to do anything because I am stuck in secondary user mode.
XfinityAbby
Official Employee
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297 Messages
5 days ago
Hello @user_2l0wrz. I understand how important it is to get this corrected quickly.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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