Visitor
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1 Message
Dropped Signals for 4 Months Since System Upgrade
Since the beginning of June when Xfinity spent two days in my neighborhood running a service upgrade in 07068.
We have called customer service 2 dozen times.
We have had 6 tech service calls. They have swapped out all X 1 boxes twice.
All my cable to the street has been replaced.
Still RFD 03117 lost signal.
was supposed to get call back from Supervisor and that has been promised 3 x s and no call back yet 10/25/2026
We are not getting any good actionable information.
XfinityLinda
Official Employee
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2.9K Messages
2 hours ago
Sorry to hear about the trouble with your service, @cdoyle. You've reached the right place for help, and we'll gladly review your account to see how we may be able to help turn things around for you. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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