1 Message
dropped line hazard
Xfinity came out to replace my old buried cable line a month ago. The contractor left the cable on top of my driveway, across my sidewalk(big tripping hazard) and left all cables hanging out and exposed outside my garage.
Thought they would be back to finish the job until I got a text from Xfinity that the job was complete!
It's been over 3 weeks of frustration and sending techs out that have nothing to do with burying the cable line. I need this fixed.
XfinityEricB
Official Employee
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2.2K Messages
1 year ago
Hello @user_78ojky, and thank you for reaching out today for help with getting your replacement cable buried. I would be happy to put in a drop bury request for you to get this completed, and you have reached the right team to get this done for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityEricB
Official Employee
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2.2K Messages
1 year ago
Happy to help, and we will talk with you again as soon as we get an update from the local team!
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