Visitor
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1 Message
Dropped 3 Times today when I informed agents that I was terminating service
Got callback 3 times from agents and was disconnected all 3 times. I have terminated my Xfinity service. I informed you 3 times today and have stopped automatic payments. Let me know if you want your modem back.
XfinityAdrienne
Official Employee
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2.2K Messages
4 hours ago
Good Morning, @user_jrbjfi! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting the services cancelled. With the services being cancelled, you would need to return any TV boxes, and/or modem that would were renting it would need to be returned within 7-10 days. You can return it to a local Xfinity Store and/or UPS location. UPS will box it up, label it, and ship it back to us at no cost to you. Please let us know if you have any other questions/concerns, we are happy to help.
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