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user_pwmcjb
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09/29/2026 12:13 AM

Drop TV, keep internet only, and review my rate

I've been an Xfinity customer since 1999. I'd like to remove my TV service and keep internet only, and I'd like to review my internet pricing, since I'm comparing internet-only offers from other providers. I'd prefer to handle this in writing rather than by phone. Could someone from Xfinity Support reach out so I can send the details privately?

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5 days ago

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XfinityKassie

Official Employee

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2.8K Messages

5 days ago

 

user_pwmcjb Good morning! Thank you for taking the time to reach out to our Xfinity Forums. I'd be happy to review over some internet only options with you today. To begin, please send us a Direct Message with your name and service address. 
 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

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