Drop line.

user_h41vbf Thank you so much for stopping in for help with changing the kind of drop at your location. At some locations the underground drops are not possible but we would be happy to help look into this for you.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.