Drop line install

I recently moved into a new home and learned that a drop line needs to be installed. 
This was on May 26th. Everything seemed to be going okay, but after awhile it became clear that this was not going to be easy to get done. 

Over the last three weeks, I have talked to about 50 different people, gone into the physical store twice and had two technicians come out to put the paperwork in (again) to have the line installed. 
The trend has been, work gets scheduled, no one shows up, I contact customer support, we get it rescheduled and on the day of, no one shows up again. We’ve had to reschedule about 6 times now. 

Yesterday however, we had people show up for the drop line install (finally, woo!). I wasn’t home at the time, but I’ve been told that is fine since it is all outside work. It’s clear where they did work, but upon closer look, it appears the line was never installed. I have no idea why unfortunately. 
I talked with two people through online support and called someone at the physical store who has been assisting me and was not able to get any additional information on what happened with the install and why it was not successful. 
I was able to reschedule the work to tomorrow, though I’m not optimistic anything will happen. 
Since both my partner and I work from home periodically, the lack of internet at our home has had a profound impact on our daily lives. 

Any help or advice is greatly appreciated.