Drop in the yard for almost 6 months

What address can I write to the corporate offices ?

I have a drop running from the front of the house to the back yard. It has been there for almost 6 months. I keep calling and being told stories. I can recite the scripts the reps are using. You ask for a supervisor you get a lead. Tickets being closed, tickets not created, and sooooo many empty promises. Just 14 days, no one can be contacted because it is only ticket system and they have no one to contact. I ask for a supervisor. I am told that there will be a call back in 30 minutes. Two days later, I am calling back. Only to be told that someone completed my ticket as I am looking at the sun faded cable. It was orange now white. The supervisor said he created another ticket (lol). I told him that I had called in August with no ticket created. Then, I was told it would be another 14 days before completion. It makes me feel like Xfinity is my customer.