7 Messages
Drop cables have been in my yard now for 100 days
On May 12th, 2024, a temporary drop cable showed up in my yard without any explanation or timeframe for burial. After a dozen calls to Comcast Support, 3 conversations with Xfinity technicians, and a conversation with an 811 marker over the last several months, I've learned all kinds of things. 811 markings have occurred twice now with no follow-up burial. At one point, a second (black) drop cable showed up one day. I myself have tripped over the cables several times while trying to mow around them, and I've seen students walking from the nearby school bus stop trip over the cables. I've contacted my county DOT, and no permits have been applied for during these 100 days. The ground has not been wet, or frozen, or anything other than ideal for burying temporary drop cables. So, the problem must be that Comcast contractors are not available. Since the temporary cable down the road from me took 2 years to bury, I'm desperate for a quicker solution and posting here as another avenue to urge Comcast to get a different or simply another contractor to get these safety hazards buried.
XfinityJustinC
Official Employee
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893 Messages
2 months ago
Hello, user_ix4r7i thank you for taking time out of your day to reach out over Xfinity Forums. I appreciate all the detailed information it's helpful. I definitely want to help get the line work resolved as quickly as possible, and want to investigate further to see what team of experts I need to loop in. If the line in question is a mainline which supports the whole neighborhood this requires our construction experts.
Since I will need to gather some information that we don't want in our public conversation, when you have time please send a direct message:
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user_ix4r7i
7 Messages
23 days ago
Day 137: I received emails and texts saying that the line was scheduled to be buried yesterday (9/25/24). An 811 tech came out a 3rd time last Thursday (9/19) and painted again. But, no one showed up to bury the line yesterday...not surprised.
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user_ix4r7i
7 Messages
13 days ago
Day 147: Another iteration of Comcast sending the wrong contracted team to my house, who are only equipped to bury the line from the box to my house, which doesn't need done (this line has been buried for 9 years); so, this 3rd burial team closed the ticket with no work done for the 3rd time. And, the temporary drop main line that has plagued me for months continues to stretch across my yard causing a safety risk. No new open ticket with the correct team; no one telling me when this main line is going to be buried; not sure why I keep trying - it's a waste of my time and energy other than if I don't, it won't ever get buried...
(edited)
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