Visitor
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2 Messages
Drop cable removal
I moved into a new place and need to remove old comcast/Xfinity cable drops. Please let me know how I can submit a ticket for that
Visitor
•
2 Messages
I moved into a new place and need to remove old comcast/Xfinity cable drops. Please let me know how I can submit a ticket for that
XfinityThomasC
Official Employee
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3.3K Messages
6 hours ago
Hello, @user_hzpdlp
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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