Visitor
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1 Message
Drop cable hasn’t been buried
Comcast came out on March 7 2026 and installed a new cable because a fiber optic company knocked out my internet. I have contacted them several times on the app and the line still is not buried. The cord will be ran over by a lawnmower from my HOA eventually and is running across my neighbors yard as well. They keep telling me it’s been delayed or stopped. Yesterday they said someone will be here by 8 pm and they never came.
XfinityAmira
Official Employee
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4.8K Messages
3 hours ago
Hi user_fobdk5! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. Please note that, due to various factors, including weather, underground utilities, and permits, line burials are currently delayed. Our line-bury techs are working on them in the order that they were received, and we truly appreciate your patience while we work to get to yours. My team would be more than happy to stick with you until your line has been successfully buried. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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