Drop bury

Question

Xfinity won’t bury my line even though it was reported as a safety issue. Already had one child get hurt, it’s been 20+ days and the utilities are marked. They keep closing the case.

XfinityGabriel · Answer

user_p61khu, Hi there! Thanks for taking the time to reach out. I can understand the importance of getting that line buried as quickly as possible. The last thing we want is for anyone to get injured. You've come to the right place. Our team of experts is dedicated to resolving safety concerns such as this over social media. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

XfinityGabriel · Answer

user_p61khu, This is definitely not the experience we like to hear about or how we want you to feel. We will certainly do everything within our power to better your experience and get this taken care of as quickly as possible. Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "direct message" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

user_p61khu · Answer

I have 0% confidence in getting a response or getting this resolved. I’ve send a DM.

Customer Service

user_p61khu

Drop bury

XfinityGabriel

user_p61khu

XfinityGabriel

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user_p61khu

user_p61khu

user_p61khu

MikeM45

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user_p61khu

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