Visitor
•
2 Messages
Drop Bury
Hi,
I’ve been trying to get xfinity to complete a drop bury of my cable line for two months. I call almost everyday but have yet to get the issue resolved. Is there anyone here who can help with the process or provide guidance on how to get it properly escalated.
warren
XfinityAldrik
Official Employee
•
2.2K Messages
4 years ago
Hello @user_256639, thank you for reaching out to us on our Community Forums. I noticed your original comment was on an older thread so I converted it to a new post. Could you please send our team a private message with your full name, full address, preferred phone number, and preferred email? Our team can most definitely make sure this drop is buried.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
0
0
XfinityNico
Official Employee
•
553 Messages
4 years ago
We want to thank you for reaching out on our Forums for support with your wiring concern. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
0
0