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user_utgk0r
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3 Messages

Wednesday, May 21st, 2025 7:42 PM

Drop Bury Request

My addresses is [Edited: "Personal Information"]. I have put in multiple requests to have a cable buried that it a trip hazard and per my neighbors this have been going on for over two years. And someone has already repaired this main feed cable twice. Why does xfinity ignore the requests and refuse to do the job. I guess the next step after this is to put a complaint in with the FCC. Please have someone come and take responsibility and fix this problem 

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1 day ago

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XfinitySara

Official Employee

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1.7K Messages

1 day ago

Hello, @user_utgk0r! Thank you so much for coming to the Xfinity Community Forum with your outside line concern. I'm sorry to hear about the trouble you've had getting this addressed, and I'd love to see what I can do to help! You're in great hands with our team because we're awesome to work with :) We can definitely put in a ticket and make sure the proper team comes out to assess and resolve that outside line issue. We've converted your comment into its own post to ensure correct handling of this particular need. Could you please just send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_utgk0r

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3 Messages

@XfinitySara​ 

when trying to do this then i get the ai bot and it puts in a trouble ticket that no one does anything. I need a connection to a real person that will actually do something. You have my email so send me a connection to a representative.  I tried emailing directly comcast executive care and they will not respond.  What i have determined is that they are hoping that i will just go away 

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1 day ago

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XfinityAdrienne

Official Employee

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1.3K Messages

I completely understand where you are coming from, @user_utgk0r! We can certainly help with getting the proper ticket submitted with you as we are part of the Digital Care Team. We would just request you send us a DM following the steps above so we can get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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